Terms & Conditions

1.0 Introduction & Acceptance

1.1 These Terms & Conditions ("Terms") govern your access to and use of the Heritage Bites website at heritagebites.my and our online ordering services (collectively, the "Platform"). Heritage Bites is referred to in these Terms as "we", "us", or "our".

1.2 By accessing the Platform, placing an order, or registering for our loyalty program, you confirm that you have read, understood, and agreed to be bound by these Terms together with our Privacy Policy, Refund & Cancellation Policy, and Delivery Policy, which are incorporated by reference. If you do not agree, please do not use the Platform.

2.0 About Us

2.1 Heritage Bites is a brand operated by HA Heritage Bites, a food & beverage business based in Kuala Lumpur, Malaysia, preparing freshly made pizzas, wraps, sides, and beverages for delivery and self-collection.

2.2 You can reach us by email at hello@heritagebites.my or via WhatsApp at +60 11-3592 4001.

3.0 Eligibility & Accounts

3.1 To place an order or join our membership, you register using a valid Malaysian mobile number and verify it via a one-time passcode (OTP). You are responsible for keeping access to your registered number secure and for all activity carried out under your account.

3.2 You agree to provide accurate, current, and complete information — including your delivery address and contact number — and to keep it up to date. We are not responsible for orders that fail or are delayed because of inaccurate details you provided.

4.0 Orders & Order Acceptance

4.1 An order placed through the Platform is an offer to purchase. A contract between you and us is formed only when payment is successfully captured and the order is accepted by our kitchen. Until that point, we may decline or cancel an order.

4.2 We may refuse or cancel an order for reasons including, but not limited to: an item being out of stock, your delivery address falling outside our serviceable area, suspected fraudulent or abusive activity, an error in pricing or product information, or circumstances beyond our reasonable control. Where you have already paid for an order we cancel, you will be refunded in accordance with our Refund & Cancellation Policy.

4.3 All food is prepared fresh to order, and to avoid waste our kitchen often begins preparing immediately after payment. For this reason, cancellation cannot be guaranteed — once preparation has begun, an order can no longer be changed or cancelled. Please review your cart carefully before paying.

5.0 Pricing & Payment

5.1 All prices are displayed in Malaysian Ringgit (RM). Item prices, applicable taxes, and any delivery fee are shown to you in your cart and at checkout before you confirm payment.

5.2 Payments are processed securely by our third-party payment provider, Curlec (Razorpay). We accept Credit/Debit Card, FPX online banking, GrabPay, Touch 'n Go eWallet, and Boost. We do not store your full card or e-wallet credentials on our own servers.

5.3 Payment must be completed for an order to be confirmed. If a payment fails or is not completed, the order is not confirmed and the kitchen will not begin preparation. We reserve the right to correct any pricing errors before an order is accepted.

6.0 Delivery & Self-Collection

6.1 We offer delivery within our serviceable area as well as self-collection (pickup). Delivery is fulfilled by third-party courier partners. Delivery coverage, fees, estimated timing, and pickup details are set out in our Delivery Policy.

7.0 Cancellations & Refunds

7.1 Because our food is freshly prepared, cancellations and refunds are subject to the conditions described in our Refund & Cancellation Policy. Please read it before placing an order.

8.0 Loyalty Program (Bite Points)

8.1 Our Bite Points loyalty program lets members earn points and rewards on qualifying purchases. Points, vouchers, and tier benefits have no cash value, are non-transferable, and cannot be exchanged for cash.

8.2 We may vary the earn rate, rewards, tiers, or rules of the loyalty program, and may expire unused points or vouchers in line with the terms shown at the time. Points or vouchers earned on an order that is later cancelled or refunded may be reversed.

9.0 Food, Allergens & Health

9.1 Our food is prepared in a kitchen that handles common allergens, including gluten, dairy, eggs, nuts, and soy. While we take care in preparation, we cannot guarantee any dish is free from traces of allergens. If you have a food allergy or dietary requirement, please contact us before ordering.

9.2 Product images are for illustration. Actual items may vary in appearance.

10.0 Intellectual Property

10.1 All content on the Platform — including the Heritage Bites name, logo, branding, text, graphics, photographs, and software — is owned by or licensed to us and is protected by applicable intellectual property laws. You may not copy, reproduce, or use it without our prior written permission.

11.0 Acceptable Use

11.1 You agree not to misuse the Platform, including by placing fraudulent orders, interfering with its operation or security, attempting unauthorized access, or using it for any unlawful purpose. We may suspend or terminate access to any account that breaches these Terms.

12.0 Limitation of Liability

12.1 To the fullest extent permitted by Malaysian law, our total liability arising from any order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

13.0 Governing Law

13.1 These Terms are governed by the laws of Malaysia, and any dispute arising from them is subject to the exclusive jurisdiction of the courts of Malaysia.

14.0 Changes to These Terms

14.1 We may update these Terms from time to time. The current version is always available on this page, with the "Last Updated" date at the top. Your continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

15.0 Contact Us

15.1 For any questions about these Terms, please contact us: