Delivery Policy

1.0 Overview

1.1 Heritage Bites prepares freshly made food for delivery and self-collection. As we serve freshly prepared meals — not shipped goods — this Delivery Policy explains how delivery and pickup work, rather than postal shipping.

2.0 Delivery Coverage

2.1 We deliver within Kuala Lumpur and surrounding serviceable areas. Coverage is based on the distance between our kitchen and your delivery address.

2.2 When you enter your delivery address at checkout, our system checks whether it falls within our serviceable range. If your address is outside the deliverable area, you will be notified and may instead choose self-collection (pickup).

3.0 How Delivery Works

3.1 Delivery is fulfilled by trusted third-party courier partners (such as Lalamove). Once your order is prepared, a rider is assigned to collect it from our kitchen and deliver it to the address you provided.

3.2 To deliver your order, we share the necessary details — such as your name, contact number, and delivery address — with the courier partner. This is described further in our Privacy Policy.

4.0 Delivery Fees

4.1 The delivery fee is calculated based on the distance to your address and is shown clearly in your cart before you confirm payment. There are no hidden delivery charges — the total you see at checkout is the total you pay.

5.0 Delivery Times

5.1 All food is freshly prepared after your payment is confirmed, so the total time depends on kitchen preparation plus courier travel time. An estimate may be shown at checkout or while you track your order.

5.2 Estimated times are indicative only. Delivery may take longer during peak hours, bad weather, public holidays, or due to courier or traffic conditions beyond our control.

5.3 You may also schedule an order for a later time, where this option is available at checkout.

6.0 Tracking Your Order

6.1 After you place an order, you receive an order tracking link so you can follow its progress — from preparation through to dispatch and delivery. Please keep your phone reachable so the rider can contact you if needed.

7.0 Unsuccessful Delivery

7.1 Please make sure your delivery address and contact number are correct and that someone is available to receive the order. If a delivery cannot be completed because you are unreachable, not present, or provided an incorrect or incomplete address, the order may be treated as delivered and may not be eligible for a refund. See our Refund & Cancellation Policy for details.

8.0 Self-Collection (Pickup)

8.1 You may choose to collect your order yourself. Select pickup at checkout, and we will let you know when your order is ready for collection. Pickup avoids any delivery fee and can be faster if you are nearby.

9.0 Contact Us

9.1 For any questions about delivery or to update details on an active order, contact us with your order number: